Customers rarely complain about slow replies. They quietly move on.
That is where businesses lose bookings, enquiries, repeat customers and reputation. Convosly protects the conversation before it becomes a missed opportunity.
A serious business cannot let customer messages sit unattended.
Your channels are not just inboxes. They are sales rooms, complaint desks, booking counters and reputation checkpoints. We help you operate them with structure.
Slow replies
Leads and customers wait while the owner is busy with operations, calls, staff or deliveries.
Scattered channels
WhatsApp, Instagram, email and social DMs create separate queues with no clear owner.
No visibility
Without logs and reports, you do not know what customers ask, what gets missed or what needs fixing.
Find the messages your business is currently losing.
We review your current channel setup, reply delays, follow-up gaps and escalation needs. Then we recommend the right support model.
Channel review
Which channels need active coverage first, and which can stay lower priority.
Lead leakage
Where enquiries get delayed, forgotten or handled inconsistently.
Reply structure
What FAQs, templates and SOPs should exist before going live.
Escalation map
What agents can handle and what must come back to you.
White-glove support, without uncontrolled promises.
We work inside a defined operating boundary. Customers get quick, polished support while sensitive decisions stay with your team.
Handled by Convosly
- Product, service and pricing questions
- Booking, appointment and availability queries
- Order, delivery and status follow-ups
- Basic complaints and service recovery replies
- Lead qualification and follow-up reminders
- Daily or monthly conversation summaries
Escalated to you
- Refund approvals, discount approvals or exceptions
- Angry customers or reputation-sensitive cases
- Payment disputes and sensitive account issues
- Legal, medical or financial advice decisions
- High-value leads needing owner involvement
- Anything outside your written knowledge base
Your customers get a human. You get peace of mind.
Every conversation is handled by a trained agent who knows your SOPs, your tone, and exactly when to escalate. Not a bot. Not an offshore script reader. Someone who actually knows your business.
A careful rollout, not a rushed login.
The setup protects brand voice, customer data and escalation rules before the first conversation goes live.
Discovery
We understand your business, customer volume, channels and pain points.
Business fitSOP build
We create FAQs, scripts, escalation rules and reporting fields.
Knowledge baseChannel setup
You provide client-approved access to the channels in scope.
Approved accessGo live
Agents handle conversations, log outcomes and escalate exceptions.
Managed deskBetween a chatbot and a full-time hire, there is a more elegant middle lane.
Full-time hire
Useful later, but expensive and slow when your support volume is still growing.
- Salary commitment
- Hiring and training effort
- Single-person dependency
- Management overhead
Convosly
Structured human support without building a full internal support department too early.
- Trained on your SOPs
- Works on your own channels
- Escalation rules included
- Reports and insights included
Chatbot only
Good for basic FAQs, but weak when customer questions need judgement and context.
- Limited judgement
- Can feel robotic
- Weak for serious leads
- Still needs human backup
Client control first. Access only by authorization.
Your support operation should not create a data risk. Convosly is built around written authorization, approved access methods and strict handling boundaries.
Operating controls
- NDA available before onboarding
- Data Processing Agreement available if required
- Client-owned channels and tools only
- Written scripts and escalation matrix before activation
- Access limited to assigned agents only
- Access removed immediately when service ends
- No customer data resale or unnecessary storage
Never handled
- OTPs, raw passwords, card or banking details
- Medical, legal or financial advice decisions
- Unauthorized discounts, refunds or promises
- Sensitive customer actions outside your written SOP
- Personal accounts or uncontrolled access methods
Preferred wherever supported by your tools.
Access method is agreed before launch and documented.
Reports and logs are shared back to your chosen workflow.